Claims

Experiencing a claim can put a damper on even the best of days (whether you’re at fault or not) it can take a toll on your time; left to pick up the pieces, get appraisals, make the phone calls, fill out the paper work… we get it! This is why we preform claims follow up calls, to ensure you are receiving the best service possible from your adjuster, insurance company & any restorative company that may be involved. We provide added value when you need us most, we are always looking for ways to improve and where the insurance companies we represent have room to improve as well – your feedback is welcome!

If you have experienced a claim between 8:30am and 5pm Monday to Friday please contact our office at your earliest convenience – we welcome the opportunity to assist you while you are on scene, this way we can ensure that you have gathered all the pertinent information and are taking all the necessary steps to further protect you.

If you have experienced a claim outside of our business hours, we recommend the following:

Vehicle

  • Be sure to obtain any Third Party information (the other persons information)
  • Obtain all witness information
  • Take pictures
  • If there are no major injuries and your vehicle is drivable, get yourself & your vehicle into a safe position and out of traffic
  • Patch up any holes to protect against further damage from the elements
  • Call your insurance company, the claims after hours number is located on your pink card (and below)
  • File a police report
  • Give us a call during business hours so we can be sure to keep up to date with your claim & service

Building

  • Turn off the water main
  • Take pictures
  • Start removing the water
  • Patch up/tarp up/tape off holes (caused by wind, hail, branches, etc) to protect your assets against any further damage from the elements
  • Remove debris from inside your home
  • Call your insurance company, the claims after hours number is located on your policy (and below)
  • Give us a call during business hours so we can be sure to keep up to date with your claim & service

We strongly encourage that you keep your insurance company after hours claims emergency number in your cell phone – when something happens and you need help from the professionals, the last thing you will want to do is:

  1. Figure out who your insurance company is and;
  2. Google to find their number.

It is of the utmost importance that your claim is handled promptly & professionally; should you have any questions or concerns throughout the claims process please feel free to contact us, we are here to work with & for you.

After hours claims numbers and websites: